Cancellation Policy

Shanu's Seaside Inn believes in helping it's guests as much as possible and our policies are structured to be as guest friendly as possible.

Regular Booking

Reservations made less than 180 days preceding Check-In date.

  • Cancellation any time before 72 hours of Check-In: An amount equal to 2 nights stay will be charged, balance amount will be refunded.
  • Cancellation less than 72 hours of Check-In or No-Show: No refund will be given.

Early Booking

Reservations made more than or equal to 180 days preceding Check-In date.

  • Cancellation or No-Show: The Token Deposit will not be refunded.

All refunds will be processed in a timely manner. The refund processing time might be dependent on the billing cycle of your Card issuer. Once the refund is initiated from our end, it can take anywhere from 15-45 working days for the amount to reflect in your account.

Reservation Policy

  • Prices mentioned are for double occupancy. A 3rd Guest can be accommodated in the room, extra charges of Rs.500 (Rs.800 from 1st April 2019) per night would be applicable. All prices are inclusive of GST.
  • Check-In time: 12:00 Noon, Check-Out time: 11:00 AM
  • Prior Check-In or deferred Check-Out can be arranged, subject to room availability. This may be chargeable directly by us at the time of Check-Out. Please do email us in advance for more details in this regard.
  • Each Guest must carry and present a valid Government issued photo identity and address proof to complete Check-In formalities. PAN Card is not accepted as a valid identity card. International Guests must present their Passports.
  • The Credit/Debit card holder should be one of the Guests staying if any or the other have been used for payment of the booking.
  • Regular Booking - Reservations made less than 180 days preceding Check-In date
    • Minimum duration of stay is 2 nights.
    • Reservations will be confirmed upon full payment.
    • Cancellation any time before 72 hours of Check-in: An amount equal to 2 nights stay will be charged, balance amount refunded.
    • Cancellation less than 72 hours of Check-in or No-Show: No refund will be processed.
    • Amendments will be treated as cancellations. You will need to cancel and make a fresh booking.
  • Early Booking - Reservations made more than or equal to 180 days preceding Check-In date
    • Minimum duration of stay is 5 nights.
    • Reservation will be confirmed after paying a non-refundable Token Deposit (Rs 12,000).
    • In the case of Cancellation or No-Show: The Token Deposit will not be refunded.
    • Amendment to dates is possible if request is made 60+ days preceding Check-In date. However, this cannot be guaranteed and is subject to room availability.
    • Multiple amendments to the same booking will not be possible.
    • No refund will be given if the cost of stay or amended stay is cheaper than the token deposit paid.
    • Balance payment if any will have to be paid within 24 hours of Check-In by Indian Rupees or by Visa/MasterCard.
  • For group reservations (3+ rooms) please mail us directly.
  • We reserve the right to cancel or modify reservations where it appears the customer has engaged in fraudulent or inappropriate activity or under any other circumstances where it appears that the reservation contains or is resulted from a mistake or error.
  • We are situated in a relatively quiet locale compared to most other places on the Candolim – Calangute – Baga beach belt. Our Guests choose this place to enjoy living by the Seaside, to get away from the hustle & bustle of their daily lives and to unwind. To help preserve these facets, we firmly request you to refrain from playing loud music or TV, from having balcony/room parties or causing any disturbance to others. The Owner & Management reserve the right to immediately terminate reservations with no refunds of those in defiance.
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